CX, UX, and Social Interaction Design (SxD). Ex Deloitte Digital. San Francisco. Gravity7.com. Cycling, Photography, Guitar, Philosophy. Stanford ’88, IR.

Chief Evangelist @ HumanFirst. I explore and write about all things at the intersection of AI and language; NLP/NLU/LLM, Chat/Voicebots, CCAI.

Author of Kill It with Fire Manage Aging Computer Systems (and Future Proof Modern Ones)

Staff Software Engineer at Kolena. Ex Netflix. Ex Apple. Ex Clari. Ex eBay

CEO

Full Stack Developer

General Partner and Co-Founder of Craft Ventures. Previously: Founder/CEO of Yammer. Original COO of PayPal.

Software engineer at UbiOps.